This document outlines our policies and procedures regarding communication methods and compliance with the Telephone Consumer Protection Act (TCPA).

Please carefully read these Terms and Conditions (referred to as the “Agreement”) as they contain important information about our communication policy. This Agreement includes a mandatory arbitration provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials, court proceedings, or class actions.

Thrive360 (referred to as “we,” “us,” or “our”) Values the privacy of our users (referred to as “user” or “you”). The purpose of this Communication Policy is to explain how we collect, use, disclose, and safeguard your information when you visit our website Thrive360.ai, including any other related media form, media channel, mobile website, or mobile application (collectively referred to as the “Site”). If you do not agree with the terms of this communication policy, please refrain from accessing the site.

We may communicate with you through various channels, such as SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, Viber, WeChat, emails, apps, or any other available channel on behalf of ourselves, our affiliates, and advertisers.

By providing your phone numbers, you are authorizing Thrive360.ai, its corporate parents, affiliates, and partners to deliver or cause to be delivered telemarketing promotions for products or services, using an automatic telephone dialing system or an artificial or prerecorded voice, as well as text messages. These communications may include additional products or services that may be of interest to you. Signing this agreement is not mandatory for purchasing any property, goods, or services.

We reserve the right to modify this Communication Policy at any time and for any reason. We will notify you of any changes by updating the “Last Updated” date of this Communication Policy. Any changes or modifications will take effect immediately upon posting the updated Communication Policy on the Site. By continuing to use the Site after the revised Communication Policy is posted, you are considered to be aware of, subject to, and accepting of the changes.

Please make sure to periodically review this Communication Policy to stay informed about any updates. Your continued use of the Site after the posting of a revised Communication Policy will be considered as your acceptance of the changes.

Thrive360’s communication services are provided on an “as is” basis and may not be available in all areas or through all wireless carriers or service providers at all times. Additionally, changes made by your wireless carrier or service providers may impact the functionality of our communication services. Thrive360 reserves the right to change or discontinue any communication program without notice or liability. We, along with our related companies, officers, directors, employees, and consultants, are not responsible for any losses or injuries resulting from our communication services or any technical failures or delays. Thrive360 also reserves the right to stop delivering any communication to any person at any time at our sole discretion. The wireless carriers or service providers are not liable for any delayed or undelivered text alerts.

Thrive360.ai or one or more of its affiliates may offer access to messages related to your orders and product delivery service through Thrive360 or its third-party vendors via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. To enroll in text alerts, you must provide your mobile phone number with an area code. By enrolling, you agree to the following terms and conditions, which become effective upon your enrollment.

You acknowledge that text alerts will be sent to the mobile phone number you provide to Thrive360. These alerts may contain limited personal information about your orders and/or product delivery, and anyone with access to the mobile phone or carrier account will be able to see this.

You have the option to stop receiving text alerts from Thrive360 at any time. If you wish to unsubscribe from the order and delivery service text alerts, simply reply STOP to any text message you receive, and you will be opted out of all future text messages. After unsubscribing, you may receive one final text alert from Thrive360 confirming that you will no longer receive text alerts. Unless you choose to re-activate your enrollment, no further text alerts will be sent to you.

The consent requirements for communication with Thrive360’s clients Vary depending on the type of conversation and its nature. Conversational SMS/text messaging refers to one-on-one, two-way conversations between the company and its existing customers or known contacts with an established business relationship. In such cases, if a customer initiates the conversation and the company promptly responds with relevant information, verbal or written permission is not required. This is known as implied consent.

For informational SMS/text and voice recordings, the customer must provide their phone number and agree to be contacted in the future. In this case, explicit permission is required for the company to send informational text messages. Customers can grant this permission through opt-in methods such as texting a keyword, filling out a form, providing consent on a website, or giving verbal or written permission.

Promotional text messaging involves directly promoting, marketing, and selling the company’s business or services. Contacts must explicitly sign a form, check an online box, or provide consent through other means to receive promotional text messages.

Text messages may include call-to-action (CTA) links or buttons that prompt recipients to take specific actions, such as paying invoices, opting in or out of text message campaigns, accessing websites or web properties, connecting to calendars, and more.

Thrive360 sends text messages to clients to explain their services, provide informational content, and promote their business. Clients can opt out of receiving these messages by texting keywords like “STOP” or “UNSUBSCRIBE” or by expressing their disinterest during a call.

Clients may receive SMS text messages based on their activity or engagement with the company. By agreeing to the communication policy, clients consent to receiving text messages from Thrive360, with message and data rates potentially applying.

Thrive360 can only attempt to contact consumers when a service is requested or available. Promotional text messages may only be sent to contacts obtained through inbound queries on the website or other advertising pages used for lead generation.

Thrive360 operates a telephone system that is capable of recording conversations for Various legitimate purposes, including quality monitoring, training, compliance, and safeguarding. All calls, both incoming and outgoing, may be recorded, retained, and collected.

Calls may be retrieved or monitored under specific circumstances, such as investigating a complaint, conducting quality checks, ensuring compliance with regulations, protecting the health and safety of individuals, aiding employee training, and safeguarding purposes.

Personal data collected during call recording will be processed lawfully and in accordance with relevant legislation, including GDPR. The collected data will be adequate, relevant, and not excessive, used only for the stated purposes, accessible to authorized personnel, handled confidentially, stored securely, and retained for no longer than necessary before secure destruction.

Whenever possible, callers and recipients will be informed that the call is being monitored or recorded for quality or training purposes, allowing them the opportunity to consent by continuing the call or hanging up.

By continuing a call and/or accepting the current policy, you agree to the monitoring or recording of the call for the purposes mentioned in this policy.

Regarding Facebook permissions, our Site and mobile application may access your basic Facebook account information such as your name, email, gender, birthday, current city, and profile picture URL. We may also request access to additional permissions related to your account, such as friends, check-ins, and likes. You have the choice to grant or deny us access to each individual permission.

If you connect your account to social networking sites, communication apps, or other platforms like Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, Whatsapp, Viber, and WeChat, we may collect user information such as your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts. If you use our mobile application, this information may include the contact information of anyone you invite to use or join the app.

When you participate in contests, giveaways, or surveys, we may collect personal and other information you provide.

In certain circumstances, we may release your information if required to respond to legal processes, investigate potential policy violations, or protect the rights, property, and safety of others. This may involve sharing information with other entities for fraud protection and credit risk reduction.

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

With your consent, we may share your information with third parties for marketing purposes, in accordance with the law.

When you interact with other users on our Site and mobile application, they may see your name, profile photo, and activity descriptions, such as sending invitations, chatting, liking posts, and following blogs.

Please note that when you post comments, contributions, or other content on our Site or mobile applications, they may be viewed by all users and could be publicly distributed beyond our platforms indefinitely.

We may use third-party advertising companies that utilize web cookies to provide advertisements about goods and services of interest to you, based on your visits to our Site, mobile application, and other websites.

In the case of affiliates, we may share your information with our parent company, subsidiaries, joint venture partners, or other companies under common control, and they are required to adhere to our privacy policies and other applicable policies.

We may share your information with our business partners to offer specific products, services, or promotions.

For general business analysis, we may share your information with advertisers and investors. Additionally, we may share your information with third parties for marketing purposes, as permitted by law.

In the event of a sale, bankruptcy, merger, or acquisition, your information may be transferred to a successor entity. If we go out of business or enter bankruptcy, your information may be acquired by a third party. You acknowledge that such transfers may occur, and the transferee may not be bound by the commitments made in this privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and you must contact them directly if you no longer wish to receive communications from them.

If you wish to opt-out of receiving correspondence, emails, or other communications from us, you can update your preferences during registration, adjust your account settings, or contact us using the provided contact information.

Regarding dispute resolution, except for small claims court disputes, any disputes arising from this agreement or the relationship between you and Thrive360 will be resolved through final and binding arbitration. Both parties agree to waive the right to a trial by judge or jury. Class arbitrations and class actions are not permitted. The arbitration will be administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules, as modified by this Agreement. The rules can be found online [insert link]. The arbitrator will conduct hearings via teleconference or videoconference, unless an in-person hearing is deemed necessary by the arbitrator or upon request by either party. If an in-person hearing is required, it will be held at a location that is reasonably convenient for both parties, taking into account their ability to travel and other relevant circumstances. If the parties cannot agree on a location, the AAA or the arbitrator will make the determination. The arbitrator’s decision will be final and binding, following the terms of this Agreement. The arbitrator will have the power to grant temporary, interim, or permanent injunctive relief or specific performance of this Agreement, but only to the extent necessary to provide appropriate relief for the individual claim being arbitrated. The arbitrator’s award can be confirmed and enforced in any court with jurisdiction. However, this Agreement does not prevent you from reporting issues to federal, state, or local agencies, who may seek relief against us on your behalf, if permitted by law.

Except for the language above regarding the waiver of class and representative actions, if a court determines that any part of this Dispute Resolution provision is invalid or unenforceable, the remaining parts of this provision will still apply. If a court determines that the language related to the waiver of class and representative actions is invalid or unenforceable, the entire Dispute Resolution provision will be null and void. The rest of the Agreement will remain in effect and unaffected by this severability provision.